Objective

In rare scenarios, bad instrumentation causes a web server process to crash or a specific page to error out. If you ever encounter a crash or error caused by Traceable, please report the error via the Submit a Request link at the bottom of this page.

If possible, follow the steps below to gather agent logs; this additional information is vital to reproducing and fixing these types of bugs.

Process

By default, Python agent logs are written to stdout

You can ask Traceable to log verbose information by doing the following.

• Environment Variable

HT_LOG_LEVEL=DEBUG

These verbose logs will allow our support team to diagnose any issues you may encounter. To contact the Traceable Support Team, please submit a ticket to our online support portal.