Objective

Outline the steps that need to be taken to gather logs needed for various troubleshooting scenarios. Each deployment method will require slightly different steps.

Process

Kubernetes:

1. Find the pod that that platform agent is running on: 

$ kubectl get pods -n tracebableai
NAME                            READY STATUS  RESTARTS AGE
traceable-agent-d659d966b-djnvg 1/1   Running 0        16d

2. Copy the pod name and get logs from the pod:

$ kubectl logs traceable-agent-d659d966b-djnvg -n traceableai

3. Save the logs to a text file and send to the Traceable.ai support team (support@traceablea.ai) to review/troubleshoot. (optional) 

$ kubectl logs traceable-agent-d659d966b-djnvg -n traceableai >> platform_agent.log

Virtual Machine:

1. Find log with the latest timestamp:

$ ls /var/traceable/log/

2. View the desired log file:

$ cat /var/traceable/log/traceable.<TIMESTAMP>.log

3. Send to support@traceable.ai to create a ticket and describe the issue. (optional)